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Contact & Help

Below you will find answers to your questions about the Brussels-Capital Region Low Emission Zone so as to travel with complete peace of mind.

LEZ and the environment

How will the LEZ impact air quality?

The LEZ helps to reduce emissions by gradually banning the most polluting vehicles from the Brussels-Capital Region.

The first results of the LEZ are encouraging. In just six months, the number of older diesel vehicles on the road has fallen significantly and the quantity of NOx and PM2.5 emitted by cars on the road has also decreased. These results are detailed in the 2018 evaluation report.

In the medium term, air quality is expected to improve across the country due to the LEZ. Brussels Environment expects that air quality standards for NO2 will be met at all measuring stations in the Region between 2020 and 2025, as outlined in the study on the expected effects of the LEZ. This will improve the quality of life and the health of all Brussels residents.

Does the LEZ prevent global warming?

A distinction is made between greenhouse gas emissions such as CO2, which contribute to global warming, and fine particulate air pollutants, nitrogen oxides or ozone, which are harmful to human health. The purpose of the LEZ is to reduce emissions of fine particulate matter, nitrogen oxides and other pollutants that have a negative impact on our health. The Brussels-Capital Region is implementing other measures to tackle greenhouse gases, such as grants to insulate housing.

However, the LEZ will also help to drive down CO2 emissions where people whose vehicle is subject to restrictions travel to Brussels other than by private car (on foot, by bicycle, public transport, shared vehicles). Moving away from private cars is an effective way of improving air quality, while taking action against climate change.

What other measures are being taken by the Region to improve air quality?

The Brussels-Capital Region Government is taking action in many areas of human activity that involve atmospheric pollutant emissions. This is why the Air Climate Energy Plan was adopted on 2 June 2016.

Besides the introduction of the LEZ, the plan also sets out measures to improve the energy efficiency of buildings, for enhanced air quality monitoring, the generation of energy from renewable sources, and for economic consumption patterns and product use.

Why reduce air pollution caused by road transport?

Road transport is responsible for air pollutant emissions which degrade air quality. In Brussels, road transport is the main source of emissions of nitrogen oxides (NOx), fine particulate matter (PM2.5) and black carbon (BC) particles.

These emissions contribute to the deterioration of air quality. For example, in Brussels, concentrations of particulate matter (PM2.5) and nitrogen dioxide (NO2) exceed the thresholds set by the European Union (for NO2) and recommendations by the World Health Organization (for PM2.5), which may result in health problems for the entire population.

Poor air quality is the cause of premature deaths and major health problems (respiratory and cardiovascular diseases, etc.) and especially affects the most vulnerable people, such as children and the elderly. In 2016, Belgium recorded 7,600 premature deaths due to exposure to particulate matter, 1,600 premature deaths due to exposure to nitrogen dioxide and 180 premature deaths due to ozone exposure, according to the latest report from the European Environment Agency.

Why do restrictions apply to the oldest vehicles?

On average, older vehicles emit more pollutants that are harmful to health (nitrogen oxides, particulate matter, etc.) than newer vehicles. This is why access to the LEZ is restricted according to the age of the vehicle.

Why are restrictions more stringent for diesel vehicles?

On average, diesel vehicles emit more pollutants (nitrogen oxides in particular) than petrol vehicles. The World Health Organization (WHO) classes exhaust gases from diesel engines as carcinogenic to humans because they contribute to an increased risk of lung cancer. For these reasons, access restrictions target primarily diesel vehicles.

The boundaries of the Brussels LEZ

What territory is covered by the LEZ and how to recognise it?

The LEZ affects all 19 municipalities across the whole of the Brussels-Capital Region. The Ring and access roads to transit car parks are excluded.

Nearly 300 road signs have been installed to identify the LEZ at the regional boundary. They indicate that you are entering or leaving the Low Emission Zone. You must only enter the LEZ with vehicles which comply with the access criteria.

Other LEZ in Belgium and Europe

Do other cities in Belgium also have a LEZ?

The city of Antwerp has a LEZ since 01/02/2017 and on 01/01/2020, the city of Ghent will also have a LEZ. 

However, it is important to make some distinctions. The criteria to access the Flanders LEZ are not quite the same as those of the Brussels-Capital Region. You can find more information on low emission areas in Flanders on the Departement Omgeving website (operation, registration form for vehicles registered abroad, exemption application form, pass purchase form, etc.).

The Walloon Government adopted a preliminary draft law in December 2018 that will allow the permanent or temporary establishment of low-emission zones within Walloon municipalities. Note, however, that these low-emission areas will not operate in the same way as in Brussels or Flanders.

Do LEZs exist in other countries?

Many European countries have introduced a LEZ in their major cities. They can be found in most major German cities, and in the Netherlands and Italy. London has a LEZ, and Paris has just implemented the principal via CritAir stickers.

For more information on LEZ in Europe: urbanaccessregulations.eu

Respecting privacy

Is privacy guaranteed?

The Brussels Regional Public Tax Service (Brussels Taxation) uses certain data to ensure compliance with the LEZ rules. For more information, visit the Privacy page.

My vehicle

Is my vehicle compliant and until when?

The regulation concerns (excluding exemptions) the following vehicles, whether they are registered in Belgium or abroad:

  • Cars (vehicle category M1 on the registration document).
  • Vans under 3.5 tons (vehicle category N1 on the registration document).
  • Minibuses and coaches (vehicle category M2 and M3 on the vehicle registration document)

A vehicle may or may not be used in the LEZ depending on its fuel type, category and Euro standard. In certain cases, if the Euro standard is not shown on the vehicles registration document, the first registration date will be used.

You can check the compliance of your vehicle by entering the licence plate and the date of first registration, or by entering the vehicles technical data into the simulator:

Check your vehicle

My vehicle is prohibited from driving in the LEZ: are any subsidies or allowances available?

Allowances are available for both individuals (Bruxell'Air allowance) and professionals (replacement allowance for a polluting commercial vehicle).

Can my car be immobilised or seized following a police check if not compliant with the LEZ access criteria?

In the event of an inspection of a prohibited vehicle and if the fine cannot be paid immediately, the police may impound your vehicle.

How can I contest my fine?

You can submit a complaint with your reasoning. It must be sent to the Brussels Taxation Administration within 37 days of the date on which the fine was sent.

 

Alternatives to the car

What alternatives to the car are available to get around Brussels?

Cars are not the ideal means of transport in the Brussels-Capital Region. Apart from buying a day pass or having an exemption (granted under certain conditions), here are some other alternatives to using the car:

Euro standard

What is the Euro standard of my vehicle?

The Euro standard is a European environmental standard with which vehicle engines must comply. The higher the Euro standard of a vehicle, the lower its emissions. A vehicle’s Euro standard determines, according to the fuel it uses, whether or not it is permitted to access the low emission zone (LEZ).

Is the Euro standard shown on the vehicle’s registration document. If the Euro standard is not shown on the vehicle’s registration document, the first registration date will be used. This is also shown on your vehicle’s registration document.

It is also possible to check the EURO standard of your vehicle using the COC code (.pdf) on the vehicle’s certificate of conformity.

How can I find out the Euro standard of my vehicle if it is not indicated on my vehicle registration document?

If the Euro standard is not shown on the vehicle’s registration document, the first registration date will be used.If the Euro standard is not shown on the vehicle’s registration document, the first registration date will be used.

For more information, go to Calendar

Exemptions

Am I eligible for an exemption and how can I apply for one?

Exemptions exist for certain types of vehicles.
Two types of exemption exist: those for which an application must be made to Brussels Taxation and those which are automatic and for which no action is required. Discover the different possible exemptions.

Important:

  • Once submitted, exemption applications may take up to 69 days from receipt of the application.
  • Please note that the vehicle owner may be fined if the vehicle is used within the low emission zone without confirmation of your application for exemption or if the vehicle does not meet the access criteria.
  • An applied-for exemption is valid for three years while an automatic exemption is valid for an unlimited period.
Can I apply for an exemption for someone else or can someone else apply for an exemption for me?

Yes
To apply for an exemption, you will need the following documents:

  • Your identity card (if you are a Belgian national),
  • Vehicle registration document,
  • Any other document relevant to the application (depending on the exemption requested).

For more information, visit the exemptions page.

How do I log in with my ID card to apply for an exemption?

You can log in either with your ID card or with itsme®.

Have your ID card, your PIN code and card reader to hand,

By using itsme®, you can also connect with your bank card. Create an itsme® account.

I forgot my ID card PIN code, or the PIN code does not work. What can I do about it?

You can go to your local municipality or request a new pin code online by clicking here. You can also log in with your bank card using itsme®.

What is itsme®?

Itsme® is an application that allows you to identify yourself securely on the Internet. Further information about itsme® is available here.

Registration

How can I register my foreign-registered vehicle?

Registering your foreign-registered vehicle is free and automatic. To do so, you must complete the following registration form. You will need the vehicle registration certificate.
For more information, visit the registration page.

Can I register the vehicle on behalf of someone else or can someone else register my vehicle for me?

Yes, you can register the vehicle on behalf of someone else. To register, you must be in possession of the vehicle registration certificate. Registration is free of charge and can be carried out via the electronic registration formvia. For more information, visit the registration page.

Day passes

What is a day pass and how can I buy one?

It is only necessary to purchase a day pass for vehicles which do not meet the LEZ access criteria (which cannot therefore be used within the LEZ).

A day pass costs €35 per day and must be purchased in advance of entry into the LEZ. A maximum of 8-day passes can be purchased per (calendar) year and per vehicle. The day pass is valid only for the calendar day for which it was purchased until 6 a.m. the following day.

To purchase a day pass, you need the licence plate number and the date of first registration.  Vehicles registered abroad must first be registered for the LEZ before purchasing a day pass. 

For more information, visit the One-Day Pass page.

Can I buy a day pass for someone else or can someone else buy a pass for me?

Yes, you can buy a day pass for another person. To do this, the following information is required:  The licence plate number, the date of first registration and last registration if the vehicle is registered abroad.

Can I exchange my day pass for use on another day?

No, it is impossible to change the usable date of a day pass. A day pass is non-refundable and non-exchangeable. 

Can the day pass be reimbursed if I cancel my visit to the Brussels Region?

No, it is impossible to cancel the purchase of a day pass. A day pass is non-refundable and non-exchangeable. 

The Bruxell’Air allowance

What is a Bruxell'Air allowance?

The Bruxell'Air allowance is a mobility package with various options and conditions.

Who can benefit from the Bruxell'Air allowance?

Any physical person domiciled in one of the 19 Brussels-Capital Region municipalities can benefit from the Bruxell'Air allowance under certain conditions.

The beneficiary may be the applicant (for the allowance) or a member of their household (physical person domiciled in one of the 19 Brussels-Capital Region municipalities). However, in the event of licence plate deregistration and vehicle destruction, the beneficiary of the MTB subscription valid for one year and renewable once can only be the applicant.

How to benefit from the Bruxell'Air allowance?

The Bruxell'Air allowance is available under certain conditions:

  • Either by deregistering your vehicle licence plate or
  • By deregistering the licence plate and the destruction of your vehicle
To what type of allowance does deregistering your licence plate entitle you?

Deregistering a licence plate entitles you to (under certain conditions):

  • Either an MTB subscription for one year and a Cambio Start subscription for one year.
  • Or a bicycle allowance and a Cambio Start subscription for one year.
To what type of allowance does deregistering your licence plate and having your vehicle destroyed entitle you?

Deregistering a licence plate and the destruction of the vehicle entitles you to (under certain conditions):

  • Either an MTB subscription and a Cambio Start subscription, both for one year renewable once.
  • Or an MTB subscription for one year, a Cambio Start subscription for one year renewable once, and a bicycle allowance 
  • Or a Cambio Start subscription for one year renewable once and a double bicycle allowance.
Who can benefit from the Bruxellair allowance?

The beneficiary (of the allowance) may be the applicant or a member of their household (physical person domiciled in one of the 19 Brussels-Capital Region municipalities). However, if the licence plate is deregistered and the vehicle destroyed, the beneficiary of the MTB subscription valid for one year and renewable once can only be the applicant.

Any beneficiary of a Cambio Start subscription must go to Cambio Start Cambio (Brussels) within 6 months from the acceptance of the application, with the STIB acceptance letter and must meet the general conditions of membership required by Cambio.

All beneficiaries of a bicycle allowance must go to Pro Velo (Brussels) within 2 months of their first invoice (purchase( s) advanced by the beneficiary) with their detailed invoice(s), and their STIB acceptance letter. All purchase(s) must be made within 6 months from the date of the STIB acceptance letter.

Can I choose the type of allowance I want?

Yes, you can choose the type of allowance you want.
If a licence plate is deregistered, you can choose one of the two proposed methods.
In the case of deregistration and destruction, you can choose one of the three proposed methods.

How many times can I get the Bruxell'Air allowance?

The allowance will only be granted once per applicant per vehicle.

Can all or part of the Bruxell'Air allowance be refunded?

Under no circumstances will any refund, either complete or partial, be made to the applicant or the beneficiary against the Bruxell'Air allowance.

Where do I submit my application for the allowance?

The application for the Bruxell'Air allowance must be submitted exclusively by post to the following address:
STIB Remote sales Bruxell'Air - Rue royale, 76 1000 Brussels

The conditions, rules and sanctions of the Bruxell’Air allowance

What are the general conditions of the Bruxell'Air allowance?
  • The applicant for the allowance may only be a physical person domiciled in one of the 19 municipalities of the Brussels-Capital Region.
  • Self-employed people are not eligible for the Bruxell'Air allowance.
  • The number of vehicles counted at the applicants address in categories VP, AA, AB, AD, AE, SW, AC, AF and FA as defined by the Vehicle Registration Service, including company cars or similar, must be reduced by at least one from the date of deregistration until the end of the allowance period.
  • Commercial vehicles (e.g. vans) are excluded from the allowance.
  • Neither the beneficiary nor a member of their family may register a vehicle for the duration of the allowance.
  • The applicant cannot benefit from the allowance if they or a member of their household has been driving a company car or similar for less than three months from the date of application for the Bruxell'Air allowance.
  • The beneficiary (of the allowance) must be part of the holders household throughout the allowance period.
  • Any change in the applicants or beneficiarys situation during the allowance period must be communicated by the applicant to STIB within 6 weeks of the change.
What are the general rules of the Bruxell'Air allowance?
  • The beneficiary must remain the same throughout the allowance period.
  • The allowance will only be granted once per applicant per vehicle.
  • If the applicant or beneficiary are no longer eligible for the allowance, the applicant must notify STIB of their change in situation within 6 weeks (household registration, company car, etc.). The beneficiary will therefore no longer benefit from the allowance from the date on which STIB updates their situation. Depending on the allowance chosen, the MTB subscription must be returned immediately to the STIB. A part of the bicycle allowance must be refunded and the Cambio subscription will be deactivated.
  • Under no circumstances will any refund, either complete or partial, be made to the applicant or the beneficiary against the Bruxell'Air allowance.
  • The procedure currently in force at STIB will apply in the event of fraud, contravention or omission regarding the MTB subscription.
  • For the Bruxell'Air allowance application to be accepted by STIB, it must be complete and include the signed, dated order form and all the annexes.
What other conditions must be met to qualify for the Bruxell'Air allowance if a licence plate is deregistered?

All information about deregistering licence plates can be found at www.mobilit.fgov.be

  • Licence plates must be deregistered at the Vehicle Registration Service (DIV&thinsp&ndash&thinsppart of the Department of Federal Public Mobility and Transport.).
  • The deregistration notice issued by the Vehicle Registration Service (DIV) is the only acceptable document certifying that the licence plate has been deregistered. This notice must be dated within 6 months before the date of application for the Bruxell'Air allowance.
  • The vehicle (whose licence plate has been deregistered) must be in one of the following categories (defined by the Vehicle Registration Service): VP, AA, AB, AD, AE, SW, AC, AF and FA
  • The deregistered vehicle must have been registered with the applicant for at least one continuous year.
What other conditions must be met to qualify for the Bruxell'Air allowance if a licence plate is deregistered and the vehicle destroyed?
  1. Licence plates must be deregistered at the Vehicle Registration Service (DIV- part of the Department of Federal Public Mobility and Transport.).
  2. The notice issued by the Vehicle Registration Service (DIV) is the only acceptable document certifying that the licence plate has been deregistered. This notice must be dated within 6 months before the date of application for the Bruxell'Air allowance.
  3. The vehicle (whose licence plate has been deregistered) must be in one of the following categories (defined by the Vehicle Registration Service): VP, AA, AB, AD, AE, SW, AC, AF and FA
  4. The deregistered vehicle must have been registered with the applicant for at least one continuous year.
  5. The vehicle intended for destruction must have been registered at least 10 years before the application for the allowance. The vehicle must have been registered in the name of the allowance applicant for a calendar year.
  6. The destruction of the vehicle must be certified by one of the approved centres for end-of-life vehicles in Belgium, authorised to issue a certificate of destruction.

    The centre must be approved or registered according to:
    • For the Brussels-Capital Region under the ruling of 15/04/04
    • For the Flemish Region under the VLAREA decree of 05/12/03
    • For the Walloon Region under the Walloon Government decree of 27/02/03

      A list of all approved centres is available at febelauto.be
  7. The vehicle must be delivered to the approved centre complete and free of waste. The vehicle must be delivered to the approved centre with all the required items, in particular:           3° The roadworthiness test certificate issued by a recognised test centre of a European Union Member State.

    • The DIV vehicle registration document,
    • The European compliance certificate,
  8. The certificate of destruction issued by an approved centre for end-of-life vehicles in Belgium is the only accepted document certifying the destruction of the vehicle. This notice must be dated within 6 months before the date of application for the Bruxell'Air allowance.
What change in circumstances can change my eligibility for a Bruxell'Air allowance?
  • Any registration or re-registration of a vehicle in categories VP, AA, AB, AD, AE, SW, AC, AF and FA or a motorcycle in categories M2, L3, L4, L5, L6 (defined by the DIV) excluding categories less than 50 cm³ (defined by the Royal Decree of 01/12/75) by the applicant or a person in their household during the entire duration of the allowance thus increasing the number of vehicles within their household.
  • The applicant or a member of their household who, during the period of validity of the allowance or at the earliest 3 months before the application of the latter, is granted a company car or similar increasing the number of vehicles within their household.
  • The beneficiary is no longer included in the applicants household for the duration of the allowance.
What are the sanctions incurred in the event of non-compliance with the conditions for receiving the Bruxell'Air allowance?

If the applicant or beneficiary are no longer eligible for the Bruxell'Air allowance, and did not notify STIB within 6 weeks of the change in their situation, the applicant will be required to reimburse the allowance granted and, if applicable, the MTB subscription. This refund will be without prejudice to possible legal proceedings.

My application for the allowance

Where can I get an application form for the Bruxell'AIR allowance?
  • In STIB BOOTIKs:
    • De Brouckère: Rue de l'Evêque 2, 1000 Brussels
    • Gare de l'Ouest: Gare de l'Ouest station
    • Gare du Midi station: Gare du Midi station
    • Porte de Namur: Porte de Namur station
    • Roodebeek: Roodebeek station
    • Rogier: Rogier station
  • At the IBGE counters of the Halles St-Géry in 1000 Brussels

Applicants (including a single person) for a Bruxell'AIR allowance must send STIB the order form (completed, dated and signed) together with its annexes.

What annexes should be sent to STIB in the event of deregistration?
  • A copy of the deregistration notice provided by the DIV (dated no more than 6 months before the date of application for the Bruxell'AIR allowance)
  • A copy of the registration certificate of the deregistered vehicle (date of last clearly legible registration) or last proof of payment of road tax.
  • A Household Composition certificate (including a single person) dated no more than two months before the date of the application.
  • A copy of the identity card of the applicant for the allowance.
  • A copy of the beneficiary's identity card (if the beneficiary is not the applicant).
  • A photo (ID card size) of the beneficiary if the allowance chosen includes an MTB subscription.
  • The MoBIB form (*) completed, dated and signed by the beneficiary if the allowance chosen includes an MTB subscription.

(*) MoBIB form and information on the MoBIB card via www.stib.be

What are the annexes to be sent to STIB in the event of vehicle deregistration and destruction?
  • A copy of the deregistration notice provided by the DIV (dated no more than 6 months before the date of application for the Bruxell'AIR allowance)
  • A copy of the registration certificate of the deregistered vehicle (date of last clearly legible registration) or last proof of payment of road tax.
  • A copy of the certificate of destruction (dated no more than 6 months before the date of application for the Bruxell'AIR allowance) from one of the country's approved or registered centres
  • A Household Composition certificate (including a single person) dated no more than two months before the date of the application.
  • A copy of the identity card of the applicant for the allowance.
  • A copy of the beneficiary's identity card (if the beneficiary is not the applicant).
  • A photo (ID card size) of the beneficiary if the allowance chosen includes an MTB subscription.
  • The MoBIB form (*) completed, dated and signed by the beneficiary if the allowance chosen includes an MTB subscription.

(*) MoBIB form and information on the MoBIB card via www.stib.be

Applicants (including a single person) for a Bruxell'AIR allowance must send the order form and annexes (completed, dated and signed) all at once to STIB.

Where do I send the application form and attachments?

These documents must be sent exclusively by post to the following address:

STIB&thinsp&ndash Remote sales&thinsp&ndash Bruxell'Air - Rue royale, 76&thinsp&ndash 1000 Brussels

What are the different stages of the Bruxell'Air allowance application process?
  1. Either:
    1. Return your licence plate to the Vehicle Registration Service (DIV),
    2. Return your licence plate to the DIV and destroy your vehicle (according to the terms of the allowance).
  2. Send the order form to STIB with the various annexes.
  3. You will receive a letter from the STIB shortly after reception, depending on whether:
    1. Your application is accepted.
    2. Your application is incomplete.
    3. Your application has been refused.
  1. If your application is accepted, you will receive a letter confirming the MTB subscription and/or a letter for Cambio and/or for Pro Velo.
    1. Cambio will invite you by email to complete the membership application at their premises and to benefit from their services as part of the allowance.
      Information about Cambio can be found on the website www.cambio.be or on 02 227 93 02.
    2. To benefit from the bicycle allowance, you must make one or more purchases within 6 months from the date of the STIB acceptance letter and come to Pro Velo no later than 2 months from the date of the first invoice.
      To find out which articles are included and the conditions of the bicycle allowance, visit www.provelo.org or contact Pro Velo on 02 502 73 55.

If your application is incomplete, STIB will send you a letter asking you to send the missing document(s) to complete your application. If you do not reply within 3 months from the date of this letter, your application will be closed by STIB.

Deregistration and destruction of the vehicle

Which vehicle categories are eligible for the Bruxell'AIR allowance if their licence plates are deregistered?

Only the deregistration of the following vehicle categories are eligible for the Bruxell'AIR allowance:

VP (Passenger cars), AA (Saloon/Sedan), AB (Hatchback), AD (Coupe), AE (Convertible), SW (dual-purpose vehicle), AC (Estate), AF and FA (multi-purpose vehicles)

Commercial vehicles (e.g. van) are excluded from the allowance.

Where should I hand in my licence plate?

The licence plate must be returned to the Vehicle Registration Service (DIV) at the Department of Federal Public Mobility and Transport.

Information about the IVD can be found at www.mobilit.fgov.be

Which vehicle categories are eligible for the Bruxell'AIR allowance if their licence plates are deregistered and the vehicle destroyed?

Only deregistered and destroyed vehicles of type VP, AA, AB, AD, AE, SW, AC, AC, AF and FA', initially registered at least 10 years prior may be considered for the Bruxell'AIR allowance.

What conditions must be met to destroy your vehicle in a destruction centre?

The vehicle must be delivered to the approved centre complete and free of waste. The vehicle must be delivered to the approved centre with all the required items, in particular:

  • The registration document,
  • The European compliance certificate,
  • The roadworthiness test certificate issued by a recognised test centre of a European Union Member State.

All information about the destruction of a vehicle can be found on the website www.febelauto.be

Where can I destroy my vehicle?

The destruction of the vehicle must be certified by one of the approved centres for end-of-life vehicles in Belgium, authorised to issue a certificate of destruction. The centre must be approved or registered according to:

  • For the Brussels-Capital Region under the ruling of 15/04/04
  • For the Flemish Region under the VLAREA decree of 05/12/03
  • For the Walloon Region under the Walloon Government decree of 27/02/03

A list of all approved centres is available at www.febelauto.be

Where are the approved centres for end-of-life vehicles located in the Brussels-Capital Region?
  • George & Co.&thinsp&ndash&thinspdiv. Brussels (CFF Recycling)&thinsp&ndash&thinspQuai Léon Monnoyer, 11 - 1000 Brussels
  • A. Stevens & Co. S.A./N.V. - Quai des armateurs, 8 - 1000 Brussels
  • Tutar's auto&thinsp&ndash&thinspRue Arthur Maes, 61&ndash63 - 1130 Brussels.

Information about approved centres can be found on the website www.febelauto.be

 

MTB and Cambio subscription

What is the start date of my MTB subscription?

The MTB subscription will start on the first day of the month following acceptance of their application unless the beneficiary is already a subscriber.

I am currently an annual subscriber, what will be the validity date of my new MTB subscription?

If the beneficiary already has a valid annual subscription on the STIB network, the new subscription will depend on their current subscription as follows:

Indeed:

  • If the remaining subscription is less than 3 months (from the date of application acceptance), the MTB subscription will be valid from the end of the current subscription.
  • If the current subscription is valid for 3 or more months (from the date of application acceptance), then the subscriber must come to STIB offices to be reimbursed (according to the rules in force at STIB) and their MTB subscription will start on the first day of the month following acceptance of the application.
I already have a valid subscription on the STIB network, can my current subscription be refunded?

Yes, if you are already an annual subscriber, you can be reimbursed according to STIB rules.

Can I be reimbursed for my new MTB subscription received as part of this Bruxell'AIR allowance?

Under no circumstances will an MTB refund be made against the Bruxell'Air allowance.

My new MTB subscription is lost or stolen. What can I do?

In the event of theft or loss of your MTB subscription, you must go to a STIB sales office and request a duplicate. This duplicate will be issued to you according to the rates in force at the time.

What are the penalties incurred in the event of fraud, infringement or omission with regard to an MTB subscription determined during a trip on the STIB network?

Current standard STIB tariffs will apply in the event of fraud, contravention or omission with regard to the MTB subscription.

How do I take up my Cambio Start subscription?

Beneficiaries of a Cambio Start subscription must complete the Cambio membership form at Cambio Start offices within 6 months from the acceptance of the application. They must take with them the STIB acceptance letter.

Information about Cambio can be found on the website www.cambio.be or on 02 227 93 02.

Bicycle allowance

What items or services are available as part of my bicycle allowance?

Bicycles (normal, adult, child, folding, electric)

The following bicycle safety accessories:

  • Front headlight
  • Rear headlight
  • Bell
  • Reflector
  • U-shaped padlock
  • Rear lock (wheel stand)
  • Folding padlock for folding bicycles
  • Anti-puncture tyres
  • Bike rack, hook to store your bicycle easily at home

The following equipment accessories:

  • Helmet
  • Cape
  • Overshoes
  • Waterproof trousers
  • High-visibility fluorescent vest
  • Fluorescent reflective trouser clamps
  • Pumps
  • Gloves

The following transport accessories:

  • Child seat
  • Bicycle trailer
  • Child's bicycle pull-bar
  • Luggage rack
  • Shopping basket
  • Carrying cases

Bicycle maintenance

Only the items or services listed above detailed on one or more invoices will be accepted for the Bruxell'AIR allowance.

For information, the list of Brussels approved cyclist outlets can be found on the website www.provelo.org

Where can I buy the items or effect the services included in the bicycle allowance?

Only items purchased in or services provided by suppliers in the Brussels-Capital Region and detailed on an invoice or invoices will be accepted for the bicycle allowance. A private sale cannot be considered for the bicycle allowance.

For information, the list of Brussels approved cyclist outlets can be found on the website www.provelo.org

How do I take up the bicycle allowance?

The beneficiary must ensure that the purchases they make (for the bicycle allowance) are included on one or more detailed invoices.

Beneficiaries of a bicycle allowance must go to Pro Velo within 2 months of their first invoice (purchase(s)&thinspadvanced by the beneficiary) with their detailed invoice(s), and their STIB acceptance letter.

All purchase(s) must be made within 6 months from the date of the STIB acceptance letter.

Pro Velo will analyse the invoice(s) and record the number of purchases that can be included in the bicycle allowance.

This amount will only be refunded by bank transfer to the account number provided by the applicant and/or beneficiary to Pro Velo, up to a maximum of €470. Only one refund will be made for a Bruxell'AIR allowance including 2 bicycle allowances.

You will be offered the opportunity to register for a Bicycle in the City' training course (included in the bicycle allowance).

Please contact Pro Velo for any questions regarding the items and services included in the bicycle allowance.

Useful addresses

Where is STIB located?

STIB, Rue Royale, 76&ndash1000 Brussels.

Information about STIB can be found on the website www.stib.be or on 070 23 2000/by email.

Where is the Cambio office located?

Cambio (Brussels)&thinsp&ndash&thinspRue Thérésienne 7 A-7C - 1000 Brussels.

Information about Cambio can be found on the website www.cambio.be or on 02 227 93 02.

Where is Pro Velo located?

Pro Velo (Brussels) - Rue de Londres, 15 - 1050 Brussels.

Information about Pro Velo can be found on the website www.provelo.org or on 02 502 73 55.

Where are the DIV offices located?
  • City Atrium&thinsp&ndash&thinspRue du Progrès, 56 - 1210 Brussels
  • Rue de l'Entrepôt, 11&ndash1020 Brussels.

Information about the Vehicle Registration Service (DIV) can be found on the website www.mobilit.fgov.be or by calling 02 277 30 50.

Technical problems

I bought a day pass and did not receive a confirmation by e-mail or on my screen

Did you check your spam folder? If the confirmation is not here, please let us know by using our contact form and selecting "technical problem".

You can also check with your bank (PC Banking, etc.) if your day pass has been purchased.  If this is recorded in your bank account, it means that the purchase has happened successfully and you do not need to buy another day pass.

Have you bought a second day pass for the same day? Contact us via our contact form by selecting "Day pass - I have already purchased one or more passes". We will handle your request as soon as possible.

I would like a receipt for my pass purchase (proof of purchase including professional fees).

With each pass purchase, you should receive a confirmation email that includes the details of your purchase. This email is your receipt.

I did not receive the postal mail with the answer to my application for exemption.

You can find out the status of your application via the link in the email confirming receipt of your application. It may take up to 69 days to process your application for exemption.

I would like to receive my mail in another language (FR or NL).

You can request that your email be sent in another language by contacting Brussels Taxation

My connection is disrupted and I don't know if my application for exemption/purchase of pass/registration process has been processed.

You can find the purchase information by using the simulator or simulating a day pass purchase. Also make sure you check if you receive a purchase confirmation or request email.

I made an error when entering my vehicle registration how can I correct this data?

To correct data sent following a registration, simply complete the form again. The new registration will automatically replace the information in the previous form.  To register, visit the Registration page.

It is not possible to buy a day pass because my vehicle has been registered only recently.

If you are unable to buy a day pass, contact Brussels Fiscalité. A staff member can help you identify the problem.

I have received a letter (warning or fine) concerning a vehicle that I have just sold or destroyed.

Please ignore warning letters or fines concerning a vehicle that you no longer own at the time it was driven. It can take up to 3 weeks to update the data about your old vehicle at the DIV.

Can't find the answer to your question?

If the type of vehicle you drive is not on any of our lists, you can buy a day pass that will allow you to access LEZ Brussels.